Items sold by CP COOLTECH SDN. BHD. are not exchangeable or refundable unless:
- The wrong item was sent by the Company.
- The item received does not match the specifications, description, features, or information advertised on our website.
- The item received is damaged or defective upon delivery.
- The delivery exceeds the timeline stated in our Shipping Policy.
Refund Requirements
For a return or refund request, customers are required to provide:
- A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details, or other supporting documents requested by the Company.
All return and refund requests must be submitted to cp_cooltech@outlook.com within 24 hours of receiving the item.
Any request submitted after the 24-hour period or without the required evidence may not be accepted.
Contact Information:
CP COOLTECH SDN. BHD.
Email: cp_cooltech@outlook.com
Phone: 01120755316
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM