Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to CP COOLTECH SDN. BHD.
- “Goods” refers to the air conditioners, accessories, and other products offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CP COOLTECH SDN. BHD. website, accessible from cp-cooltek.com.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Shipping Coverage
CP COOLTECH SDN. BHD. currently provides shipping services within Malaysia only.
We do not provide international shipping at this time. Orders with delivery addresses outside Malaysia will not be accepted through our website.
Free Shipping
We provide free shipping for all eligible Orders within Malaysia.
Customers will not be charged a standard shipping or delivery fee for eligible Orders placed through our website.
However, where additional services, special delivery requirements, difficult-access locations, or other services outside our standard delivery arrangements are requested, additional charges may apply. Where applicable, We will inform You before such charges are incurred.
Processing Time
Orders will be processed after successful payment confirmation.
Processing may require additional time if We need to verify payment, confirm product availability, or obtain additional information from You.
We will process Orders as soon as reasonably possible after payment has been confirmed.
Delivery Time
Our standard delivery time is within 7 days after the Order has been successfully processed and payment has been confirmed.
The 7-day delivery period is an estimated delivery timeframe and may vary depending on product availability, delivery location, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Customers should ensure that someone is available to receive the Goods at the provided delivery address.
No Overnight Delivery
We do not provide overnight delivery.
Customers should not expect their Orders to be delivered on the same day or overnight unless the Company specifically confirms otherwise in writing.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an Order.
Please ensure that the following information is correct:
- Full name
- Contact number
- Complete delivery address
- Postcode
- Any relevant delivery instructions
The Company is not responsible for delivery delays, failed deliveries, or additional arrangements caused by incorrect or incomplete information provided by You.
Delivery Attempts
The delivery provider may make delivery attempts according to its standard procedures.
If You are unavailable to receive the Goods, the delivery provider may contact You to arrange another delivery attempt or provide further instructions.
Any additional charges caused by circumstances attributable to the customer may be the customer’s responsibility.
Delayed Deliveries
Although We aim to deliver Orders within 7 days, delivery may occasionally be delayed due to circumstances outside our control.
These circumstances may include:
- Severe weather
- Floods or natural disasters
- Public holidays
- Courier delays
- Transportation disruptions
- High order volumes
- Product availability issues
- Incorrect delivery information
- Unforeseen operational or technical problems
If We become aware of a significant delay, We may contact You using the contact information provided with your Order.
Damaged Goods
Customers are advised to inspect the package upon delivery.
If the package appears visibly damaged, customers should take photographs or videos of the package and contact Us as soon as possible.
Where a product is damaged or defective upon delivery, customers should refer to our Return, Refund and Exchange Policy for the applicable requirements and procedures.
Installation and Delivery
Delivery and installation are separate services unless an installation service is specifically included in the Order.
Where installation is purchased, installation will be arranged separately according to the applicable installation terms, service area, availability, and installation schedule.
Customers should ensure that the installation location is accessible and suitable for the selected air conditioner.
Additional installation charges may apply for requirements that are outside the standard installation package.
Changes to Delivery Information
If You need to change your delivery address or other delivery information after placing an Order, please contact Us as soon as possible.
We cannot guarantee that changes can be made after the Order has been processed or dispatched.
Any additional costs resulting from changes requested by the customer may be the customer’s responsibility.
Order Tracking
Where tracking information is available, We may provide tracking details to the customer after the Order has been dispatched.
Tracking information is provided for convenience and is subject to updates from the relevant delivery provider.
Delivery Completion
An Order will generally be considered delivered when the Goods have been delivered to the address provided by You or received by You or an authorized person at the delivery address.
Customers are responsible for ensuring that the delivery address is secure and suitable for receiving the Goods.
Contact Us
If You have any questions regarding our Shipping Policy or your Order, please contact Us:
CP COOLTECH SDN. BHD.
4 JALAN SERI AMAN 1,
TAMAN SRI AMAN, 14200
SUNGAI BAKAP, PULAU PINANG
Email: cp_cooltech@outlook.com
Phone: 01120755316
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM